About Count On Me
Medical Bookkeeping

  • Proven Super Responsive Customer Service
  • Transparent Flat Monthly Pricing Structure
  • No Outsourcing! Based In Sydney, Australia
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To be the premier medical bookkeeping company in Australia!

We take care of the numbers, allowing you to get
back to taking care of your patients.

Shan Zhu started Count On Me bookkeeping back in 2008, by doing bookkeeping for a friend who was building her own medical practice. Slowly she built the business while working fulltime as a tax accountant for medical professionals for a well known accounting firm.

Eventually, as demand grew and the business took off, Shan moved into her business full-time and continues to devote all of her time to helping her customers get the best quality medical bookkeeping available in Australia.

As a fully qualified accountant, and member of the Chartered Accountants (CA), Shan has built one of the few bookkeeping companies in Australia who not only provide fantastic, qualified service, but who also have in-depth knowledge of the medical industry.

Frequently Asked Questions:

What makes you guys different?

The big difference between Count On Me and any other provider specialising in Medical that we've found, is that we excel at communication, and we're proactive with your accounts. We check the numbers regularly and if we see something that needs fixing we'll get on the phone and go through it straight away.

We're also qualified accountants, meaning that we look at your books the way an accountant does, and we make sure that your books are set up and taken care of the way a top tier accountant would expect. In fact, several top tier accountants refer their clients to us because we make it easy for them come tax time!

I run a busy practice and I'm not available during business hours?

No worries! While we prefer to keep the bulk of our interactions during business hours, we know that's sometimes impossible due to the crazy hour that most medical professionals work.

You can contact us by email 7 days a week, and for urgent queries you'll almost always get a response same day. Also, feel free to book in a call that's out of hours and we'll make sure that we're available to have a chat and go through the books. We'll also come out to you when needed.

Medical professionals work very different hours to most other industries and we've worked all of our business systems to make sure that we fit in to you, not the other way around!

What's the difference between medical bookkeeping and regular bookkeeping?

The biggest difference is the language, and the way most medical practices are structured. There is a lot of medical lingo that bookkeepers need to know in order to do a good job, and after 15 years in the industry there's almost nothing we haven't seen!

Because it's our focus, we understanding medical staffing, cashflow, GST, and tax and so you're going to get top quality advice coupled with efficient and friendly bookkeeping. There really is no other bookkeeping service in Australia that can offer the same specialisation and quality.

How much do your services cost?

We charge a monthly flat fee starting from $250 for a very small practice, which includes all reconciliations for unlimited bank accounts, BAS preparation & lodgment, complete payroll and one Xero subscription.

Depending on size and scope, larger clients (medical centres with more than 10 employees) currently pay more than $2,000 per month. Each client is different, and all clients are provided with a very transparent plan upfront.

At the end of the day, we have received positive feedback from clients who say our value for money is fantastic. We're not a traditional bookkeeper who just do the accounts. Count On Me Bookkeeping is a very hands on and proactive service provider, and after a couple of months you'll wonder why you didn't come across sooner. 🙂

What value adding services do you give your clients?

It's important to realise, as a bookkeeping firm, we have a vested interest in seeing our clients become wildly successful, and we're passionate about helping our clients achieve their goals, in particular in a few key areas.

First, working with many medical and dental professionals means we understand the industry in-depth and are able to offer advice on how creating efficiencies, and in particular have many tips on how to sustainably grow your medical practice.

We also work closely with Medfin, BOQ finance, HESTA super and many other companies prominent in the medical industry and are able to help communicate with these businesses where needed.

Lastly, you should feel free to ask us anything: How much we should pay our practice manager? Where to find the right salary rates? How to calculate overtime? Do we need to pay loading? You are welcome to contact us by any means that works for you, including LinkedIn, email, or telephone.

Do you handle BAS & GST?

Absolutely. Not only do we help you with your BAS but we'll also help you with staff pay rates (we understand the awards completely), superannuation, tax installments and just about anything else that you can think off.

We'll also work with you to make sure that you always have enough cash on hand to meet your obligations. Medical professionals in particular run into issues with cashflow around GST time, and we're the experts in helping you to avoid any issues.